Dear Comcast:
April 27, 2008 ·
I don’t want to try again in five minutes. I also don’t want to unplug the cable box and plug it back in a few minutes later. They call it on demand because it’s available on demand, not when Comcast gets around to it.
And while I’m at it, I didn’t like you blocking my ubuntu download last week. I know I’m not your biggest customer, but I am your customer, and I can’t imagine any other business staying open with that kind of service.
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4 Responses to “Dear Comcast:”
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Jonathan,
I apologize for the difficulties that you have experienced. If you are regularly having trouble with On Demand there can be a signal problem, or problem within your specific area that should be checked out. If you continue to have trouble please email us at the address below.
I do want to assure you that Comcast did not “block” your download of ubuntu. It may have been delayed due to size. We are working with BitTorrent, Inc as well as others on alternative solutions to make valid downloads such as yours are not impacted.
Thank you!
Frank Eliason
We_Can_Help@cable.comcast.com
Hmmm. Comcast reading blogs. Not sure what to think of that.
Dunno if I’d call it “reading” so much as “monitoring”.
Hey Jon!
Can you tell Comcast that my On Demand was screwed all weekend too. Yeah, sure I called them, and yeah, they sent a “signal” to both of the cable boxes, but alas, I never did get to watch that movie. I didn’t realize you were so connected!
-C.